Reading the tea leaves: given that the outage started with "connectivity issues affecting the File Manager", which was an install of Monsta FTP [1] - a commercial PHP application - I suspect the file manager got popped by one of the recently published PHP vulnerabilities, and users' FTP credentials may have been exfiltrated.
20 year customer here. This morning I asked their support chatbot if this is related to the PHP vulnerabilities and it assured me that's not the case. I'm skeptical.
They're being awfully vague about this issue so far. 8 hours ago I submitted a ticket requesting more information and they've not responded yet. I guess that they're still in the thick of it.
Internally, sure. But the application that was (probably) compromised was an FTP client, so it would have received the plain text of those passwords from users as they logged in.
Pricing wise they don’t beat Herzner anymore but are somewhat competitive with Digital Ocean.
I am gradually moving everyone to my own self hosting mostly for supportability reasons. We want to react in seconds, not hours, when a customer has an issue.
Reading the tea leaves: given that the outage started with "connectivity issues affecting the File Manager", which was an install of Monsta FTP [1] - a commercial PHP application - I suspect the file manager got popped by one of the recently published PHP vulnerabilities, and users' FTP credentials may have been exfiltrated.
[1]: https://www.monstaftp.com/
20 year customer here. This morning I asked their support chatbot if this is related to the PHP vulnerabilities and it assured me that's not the case. I'm skeptical.
These status updates from the PHP incident would also have us believe that they were never directly affected: https://www.dreamhoststatus.com/pages/incident/575f0f6068263...
They're being awfully vague about this issue so far. 8 hours ago I submitted a ticket requesting more information and they've not responded yet. I guess that they're still in the thick of it.
hopefully their hashed/salted passwords, right? not plaintext?
Internally, sure. But the application that was (probably) compromised was an FTP client, so it would have received the plain text of those passwords from users as they logged in.
For those customers who are still logging in with FTP…
As a precaution they reset everyone’s email passwords, presumably from an assumption people use the same ones for both.
I’m surprise they still let people use FTP.
Dreamhost - gosh that brings back memories…
Ah, I noticed this yesterday, figured it was just me.
What's going on with Dreamhost lately? Is it falling apart?
No, they’re still doing well.
Support is primarily via chat these days.
Pricing wise they don’t beat Herzner anymore but are somewhat competitive with Digital Ocean.
I am gradually moving everyone to my own self hosting mostly for supportability reasons. We want to react in seconds, not hours, when a customer has an issue.
I havent seen anyone talk about it for the last 10-15 yrs. I would have guessed it fell apart already
They abandoned all support for email lists a couple of months back. Will likely move after 20+ years on DH.
Chat support works well. Email is nonexistent.
Working pretty well for me.
Same. Into my second decade with them. Great value, no real complaints.
Now that's a blast to the past. What's next, Rapidshare.de is having issues?
Angelfire shut down this year so not them at least.